General Information

How to Order

Payments

Back Orders

New Accounts

Applying for Credit

Shipping

Claims/Returns

General Information 1. Prices subject to change without notice. 2. No containers shown in our catalog are included unless otherwise specified. 3. Arrangements shown in catalogs are for sole purpose or presentation of our product line only. 4. California Silk is not responsible for late or non-delivery in the event of natural force or any contingencies beyond our control.

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How to Order 1. You may order by phone, mail, fax, or email. We currently do not accept online ordering. 2. Minimum amount for initial order is $200.00. no minimums for reorders. 3. Ordering quantity must be in increments of "Tray Packing Quantity" as indicated in the description of an item.

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Payments 1. Payments accepted: Visa/Mastercard/American Express/Discover, Net 30 days (N/30 - must be approved prior to shipment, see Applying for credit" for more details.) & COD (only for established accounts). 2. Net terms accounts balances must be paid in full by check or by cash before due day or finance cahrges will apply. Net terms account balance paid with a credit card is subject to a 3% convenience charge.

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Back Orders 1. Regular items not in stock at time of shipment will be backordered. 2. Upon availabillity, backordered items are shipped based on order date. When arriving quantity does not cover all backorders, priorities are given to those with the oldest dates. 3. Backorders remain in our system for approximately 6 months.

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New Accounts 1. We only sell to businesses that have state resale licenses in related fields. Please download the New Account Application Form. All new account applications are subject to verification and approval. 2. All initial orders have to be paid in advance or charged (Visa, Mastercard or American Express) unless credit application has been submitted and approved.

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Applying for Credit (Minimum initial order amount of $500 and above is required to be considered for a credit application) 1. Please download the Credit Application Form, fill it out, sign it and sent it to us by mail. 2. At least three trade references and one blank reference with complete addresses and account numbers must be provided. Please allow 3-5 weeks for credit application processing. 3. Terms for sale are net 30 days from invoice date unless otherwise specified. 4. 2% allowance may be deducted from payment. If paid within 10 days of invoice date. 5. A service charge of 1.5% monthly will be added on all past due balances. 6. A $15.00 service charge will be added for each returned check.

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Shipping 1. Shipments will be made "best way" unless otherwise specified when the orderis placed. 2. All shipments are F.O.B. Cerritos/California or Somerset/New Jersey.

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Claims/Returns 1. No unauthorized returns. Any claim must be within 10 days of receipt of merchandise. 2. No returns after 30 days. All returns subject to a 15% restocking charge. 3. Reasonable tolerance in quality and color is allowed, for which no claims will be accepted.

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